Introduction #
You may need to recover your licenses:
- If you have accidentally deleted or damaged your license files.
- If you have changed the parameters of the computer to which the licenses are bound. In this case, you will need to use a new PIN code from the list provided with your license.
This guide provides step-by-step instructions for recovering 1C:Enterprise software licenses for both client and server components. If you have run out of PIN codes or lost license information refer to the guide. Before proceeding, please review the How to Acquire 1C:Enterprise Software Licenses article and ensure that the 1C database is installed on your system.
Step 1: Preparation #
Repeat steps 1-3 from the How to acquire 1C:Enterprise software licenses article.
Step 2: Recover License #
Click Recover License to start the recovery process.
Step 3: Input License PIN Code #
- If your computer or server hardware has not changed, check the box labeled “I certify that the key computer parameters have not been changed.”
- If your hardware has changed, enter the new PIN code for your license in the New PIN input box. In case you have run out of PIN codes, you can request additional ones. If you have run out of PIN codes or lost license information refer to the guide. For a detailed explanation of how hardware parameters are bound to the license and which parameters can be changed without requiring license recovery, refer to the 1C:Enterprise Software License Acquisition Guide .
Important Notes: #
- Each license is intended for a single user or server device. Do not share it with others.
- Three PIN codes are required to update a license when changing hardware. These are NOT three separate license keys.
- PIN codes cannot be used simultaneously on multiple devices. If PIN 2 is activated, PIN 1 will stop working.
- Using the same license on multiple devices at the same time may result in the license being blocked or blacklisted by the licensing center.
Step 4: Provide Your License Information #
Ensure that the license details you enter match those used during the initial registration. If you have lost license information refer to the guide.
Step 5: Verify and Finalize #
- Verify that the license is being installed on the correct server.
- Click Next to complete the installation.
Conclusion #
Your 1C:Enterprise software license has been successfully recovered. For more information on managing license keys, refer to the 1C:Enterprise Software License Acquisition Guide .
To learn more about managing server solutions based on the 1C:Enterprise Platform, visit the 1C-DN Administration Library. You can also download the following PDF guides: